R A P I D  C O L L E C T I O N S 



AMICABLE PHASE

 
1. General

Rapid Collections maintains a professional collection process, focusing on the relationship between client and debtor at all times. Our team of collection specialists carry out the collection process in-house, contacting both by phone and in writing while adhering to federal and state laws. Where there is a case of dispute, we aim to reach an amicable solution between creditor and debtor. We do this by analysing all contractual documents (e.g. signed contracts, purchase orders, confirmations, invoices and what was delivered as well as all standard terms that have been agreed upon).


 

2. Collection Agent

The agents we use review the file thoroughly and discuss any concerns with the client before before making contact with the debtor. All Collection Agents make contact with the debtor in accordance with the law in each State or Country. They fully understand that the client is in full control and makes the final decision to accept or reject an offer or to proceed with legal representation. Finally, they will report back on any communications they have with the debtor, as well as also providing recommendations on how to best move forward to the client contact.


 

3. Interests

Rapid Collections is not allowed to automatically charge interest to debtors unless the client’s terms and conditions and/or contract specifically outlines the penalty for overdue payments. Debtors very rarely agree to paying late payment interest and it is often used as a negotiation tool between debtors and collectors. However, if the matter becomes legal and we file proceedings in the Court for the debt’s recovery, then our claims will include a charge for overdue interest as agreed under each state’s laws and the court system. Again debtors will always reject paying any interest in the first instance.


 

4. Debt Collection Costs

Debt collection costs are not chargeable to debtors unless the client’s terms and conditions and/or contract specifically outline exactly which collection costs become the responsibility of the debtor and when. Again if the matter becomes legal and we file proceedings in the Court for the debt’s recovery, then our claim will include court fees and solicitors’ costs as agreed under each state’s laws and the court system. These will be charged to the debtor.